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Conditions of Use Conditions of Use
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Needle Jack Tattoo Supply is located in the beautiful state of Montana.  We are a family business that started on a shoe string in 2003 and currently employee outsiders only when the workload is more than what we can handle.

Our company has grown at such a rapid rate that often times we are forced to work long hours to meet the demand of our customers.  We would like to thank you for visiting our site and hope that you will continue to purchase through us.  We are sure you will be happy with the level of care and detail we put forth with each and every order.

Please take a moment to review our policies.  These guidelines are the result of many hours of time consumed mistakes that have forced us to rethink the way we conduct our business.  Often we hear about other companies doing things different than us - we're OK with that.  However, we are not going to change the way we do business to keep up with the Joneses. 

  1. We will ship outside of the United States provided that funds are wire transferred to our account.  We also make exceptions if you are paying by PayPal and your account is confirmed.
  2. We ship only to the billing address on the Credit Card and / or the Confirmed Address on PayPal accounts.  There are No Exceptions to this policy.  If you purchase an item and the ship to address is different than the billing address, we will void the order and refund the card if funds have been taken.
  3. Our shipping policies are outlined in the Shipping & Returns section of our website.
  4. f you make a purchase and the amount charged for shipping is more than the amount charged - we will contact you by way of either email or phone to tell you we will need to charge you the additional amount.
  5. There are NO REFUNDS on our products under no circumstances.  If a product is received and it is not what was ordered we will exchange it.  But we will not take back merchandise used or unused.
  6. If we cannot contact you by way of phone or email, we will refund the card and void the transaction.
  7. If you buy a machine from us and it kicks the bucket within the first 30 days - we will fix it one time free.  After that, it's $20.00 per tune up. (most of the time it's something you can do yourself - i.e. wires cannot touch the frame or it will ground out)
  8. We try to ship out all orders within the first 24 hours.  However, there are no guarantees do to circumstances beyond our control which sometimes cause shipment delays.  If this happens we will try and notify you by either email or phone to let you know the nature of the delay.
  9. We do not tolerate rude customers using abusive language towards any of our employees.  If we feel that you are a nusuince, we will hang up the phone.  We reserve the right to refuse service to anyone.
  10. We do not accept Personal Checks.  Money Orders are the only alternate form of payment aside from Credit Cards, PayPal, and Bank to Bank Transfer.  If we receive a Personal Check we will simply return the check to you.
  11. All Pending orders for PayPal are deleted daily.  If you pay with PayPal and it is legit it will automatically move to the processing stage.
  12. Prices on our site are subject to change without notice.  If you decide to not buy the merchandise but hold it your que for a later date and the price changes - you will have to pay the new price for the items in question.
  13. All orders with Pending Status are held for one week to allow adequate time for Money Orders to arrive.  After that - we delete the order.  If your money order arrives after the one week time limit it is mailed back to you.
  14. If you mail us a Money Order for the wrong amount within the time limit - your order will be deleted and your money order sent back to you.
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